Before submitting a ticket, please check the below list to see if your question has been answered:
If you have already purchased an eBook, please click on [THIS LINK] to log into the DOWNLOAD area
You can pay for your purchase using your Paypal account. In case you do not have a Paypal account, you can still pay using your Credit/Debit card using the Paypal portal.
Since all our products are eBooks and not physical books, your purchase will be available for download in your Digital Book Stream account immediately after purchase.
I. We will give you a refund if your situation falls into one of these 2 cases:
a. The eBook you downloaded is not as advertised.
b. You receive an error when trying to open the eBook.
In both cases, please submit a ticket including a screenshot of the error and we will issue you a refund. Please allow us at least 24 hours to reply back to you.
II. We will NOT issue a refund if your situation falls into one of these cases:
a. You purchased the eBook because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.
b. You don’t need the eBook anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
c. You wanted another title but mistook the eBook you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the eBook so there is no way that you can mistake this eBook for another.
You will be paying via the Paypal payment gateway and it is one of the most secure payment gateways available; so yes, your data is protected.
During the checkout process, you will be required to create a Digital Book Stream account. After you have made your purchase, the link to download your ebook will appear in your account you created.
If you want to contact us regarding your order, the fastest way is to click [HERE] to submit a ticket. Please allow us at least 12 hours to answer.
The answer is it depends. Some eBooks will be exactly the same as their hard copies and some will not but it is a known fact that the page number of the eBook will not be the same because of the screen difference. Please contact us before purchasing if you are not sure whether you want to eBook to have the same page number or not. We will not issue a refund if you purchase the eBook and then want a refund because the eBook doesn’t have the same page number as the hard copy.
The online access code DOES NOT come with the eBook version.
“Converted PDF” eBooks are eBooks that are originally in another format (EPUB/MOBI/AZW) and were converted to PDF format format for easy viewing purpose using the software Calibre.
Converted-PDF eBooks do not have as good quality as eBooks that are originally in PDF because Converted-PDFs take the format of its predecessor formats (EPUB/MOBI/AZW).
Moreover, converted-PDF eBooks do not have the same page number as its hardcopy counterpart.
We do not guarantee the quality of converted-PDFs and will not refund any complaints about converted-PDFs’ quality. However, we can re-convert the original format to obtain a better quality PDF for you.